Avoca has delivered a better experience for our clients. They now have a seamless pathway into booking. And for our staff, it means they can focus on the things that really matter. With Avoca, it just makes business easy.
Avoca doesn't just automate how your clinic runs, it optimises it
Capture every booking, scale without adding headcount, and keep patients coming back.
Capture every booking across all your channels
Every unanswered call and stalled referral is demand that never converts. Avoca handles every channel 24/7, including the complex radiology bookings other tools pass to a human.
Scheduling built for the complexity of radiology
A CT-guided injection needs a radiologist and a radiographer. Trainee sonographers may need a supervisor. Skills-based scheduling records who can perform and supervise each service, then books against your roster. More of your service mix, booked automatically.
Build an enduring relationship with your patients
Patients judge the whole journey, not just the scan. Avoca manages every touchpoint from referral to results, keeping patients informed and coming back.
Paperwork sorted before a patient walks in
Avoca sends safety and consent forms ahead of the appointment, chases incomplete ones automatically, and files completed forms straight into your system of record. No printing, scanning, or chasing for your front desk.
Scale your network without scaling your headcount
Growing your network shouldn't mean hiring in proportion. Avoca builds clinic-specific intelligence across your entire network, so every site runs consistently without losing what makes it unique.
Embedded into the systems you already use
Avoca connects directly to your RIS and works within your existing radiology setup. Run it silently alongside your current workflows, or as your primary interface for patient access across the network.
How Jobfit scaled bookings without scaling its team
"The AI converted 30 bookings within half a day. Some of our top booking agents convert between 30 and 40 bookings in a full eight-hour day, so that's essentially worth two FTE."
Frequently asked questions
What is the difference between patient scheduling software designed for radiology vs an AI receptionist?
Radiology patient scheduling software takes booking requests from calls, online, eReferrals and faxes, runs safety screening, checks qualified staff are rostered on and gives each patient prep and fee advice, then books complex scans straight into your RIS. A general AI receptionist usually covers simple phone bookings and leaves the rest to your team.
Avoca does all of this, from skills-based scheduling to multiple scans in one call, then automates patient communications across the whole patient journey.
Will the AI voice agent sound like a real receptionist?
Yes. Avoca's AI voice agent sounds like a warm, experienced receptionist, with natural pacing, a conversational tone and soft office sounds in the background. You choose the voice, accent and name to suit your practice.
At the start of every call, it lets patients know they're speaking with a digital assistant.
Can you support multi-clinic radiology networks with different requirements?
Yes. Avoca's AI operations platform is built for established radiology networks and growing practices alike, and can be adapted to how your network is set up. That includes a centralised phone line, a line for each clinic, or any mix of the two.
Each clinic gets its own services, pricing, rosters, staff skills, clinical protocols, booking rules and knowledge base, so site-specific differences are handled properly. Anything shared across your network is set up once, and each clinic only changes what's different. That makes rollout simple, so adding a new site doesn’t mean starting from scratch.
Which RIS, EHR and phone systems does Avoca integrate with?
Avoca connects directly with leading RIS, EHR and practice management systems, including Karisma (Kestral), Visage (Pro Medicus), Aura (Comrad), Epic and Best Practice, so every booking goes straight into your system. There's no phone integration needed. Avoca plugs into your existing phone menu (IVR) and calls are diverted to it.
How quickly can my practice start using Avoca?
Most radiology practices go live with Avoca within weeks of kick-off. You get a dedicated project manager to run the rollout, and a customer success engineer who connects Avoca to your RIS and EHR, sets up call diversion from your phone menu, and configures each clinic's services, pricing, rostering, rules and protocols. Your team gets training before launch and ongoing support after it, so everything keeps running smoothly.
Is Avoca compliant with healthcare security standards (HIPAA, SOC 2, ISO 27001)?
Yes. Avoca is SOC 2 Type II and ISO 27001 certified, and HIPAA compliant. Australian patient data is hosted in Australia, and US patient data is hosted in the US.
- All data is encrypted in transit and at rest
- Role-based access controls and audit logging
- You choose how long data is kept, from 30 days to 10 years
- SMB1001:2025 Level 3 (Gold) cyber security certification
How does pricing work?
Avoca uses success-based pricing. You only pay when Avoca successfully completes an action, like a booking confirmed in your RIS. No implementation fees, extra licence fees or minimum monthly spend.
Does Avoca work for older patients and callers with strong accents?
Yes. Avoca is responsive to each caller and will slow down for callers who need more time. Its speech models are trained on international datasets, so strong accents are handled with no extra setup. Background noise is filtered too, so the agent stays focused on the caller.
The intelligence layer to scale radiology operations
Helping radiology networks book more patients, build lasting loyalty, and operate with intelligence across every step of the patient journey.